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Frequently Asked Questions

JF Tours is committed to high levels of professionalism to protect your booking. Adjustments will only be made in unavoidable or overriding circumstances. All efforts would be made to ensure that these adjustments are in the spirit of the original itinerary and would be properly discussed with you. If exceptional circumstances (e.g. overbooking of hotel) demand an emergency change of accommodation while you are on holiday, we will refund you appropriately if the replacement hotel is cheaper and pay any additional transfer costs.
JF Tours aims to offer flexible itineraries. Once an itinerary is finalized, requests for changes to a group or individual itinerary will always be considered, but they may incur cancellation charges.
All information provided by yourself should be true and accurate. We will treat it confidentially and will not forward it to any third party. We do not spam, supply mailing lists or use it in any way other than to secure your booking. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.
JF Tours will use all reasonable endeavors to ensure that information provided is free from errors and omissions and will correct any errors or omissions once notified of them. We cannot, however, be held responsible for misinformation that a reasonable person could not have expected us to know. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. We do not take responsibility for consumer comments made in interactive areas of the site, but we do reserve the right to moderate them to comply with Sri Lankan Law.
We cannot accept responsibility for Force Majeure defined in these booking conditions as any specific event which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided. These include war, or threat of war, riots, civil strife, terrorism, contamination, extreme or unusual weather conditions, volcanic eruptions, industrial disputes, changes to sports itineraries, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control.
Every holidaymaker, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken. We will refuse travel for all those inadequately insured.
All tourists are strongly advised to check with their own medical advisers at least a month before travel on recommended inoculations, the need for malaria tablets, and to take other medical advice where their own health record suggests it is necessary.
Bookings arranged by JF Tours range from luxury to budget. We will make every effort to ensure that our planning is meticulous. But amenities and infrastructure can at times be comparatively underdeveloped. Delays, moments of discomfort and risk can naturally occur in all travel an in the tropics, insects in rooms are common. A booking with us is an implicit acceptance of these facts. Clients are advised to take sensible precautions at all time, and familiarize themselves with up-to-date information from independent and reliable sources.
We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death.

NOTE: WE DO NOT ACCEPT LIABILITY FOR THE NEGLIGENCE OF OUR SUPPLIERS IN ACCOMMODATION-ONLY BOOKINGS

Personal loss, injury and illness (Unconnected with arrangements by us):
Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, we, or our stated representatives, will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.
We guarantee that your holiday will not be subjected to surcharges, except where our costs rise because of changes in Government policy. We will not surcharge for exchange-rate fluctuations.
JF Tours support on your itinerary is provided by your chauffeur-guide, if you have booked transport with us, and from our dedicated customer care staff in Colombo. We do not provide holiday reps.

*On arrival the name of the card holder is cross checked against the passport, (and also with Booking Details and Credit Card)
*Third party travelling will not be entertained, Cardholder must be in travelling party
In the case of all bookings, including Instant Bookings or tailor-made holidays, your booking will be confirmed by the issue of an invoice. Payment of deposit confirms that you accept our booking conditions. If you fail to meet the payment deadline stated on the invoice, we reserve the right to cancel your booking and will inform you of this.

Booking should be paid as follows:

Bank transfer: Full details in our FAQs. Travels insurance is compulsory.

Payment Schedules:

100 percent of cost for all other services.

Upon receipt of invoices: 25 to 50 percent of cost depending on the traveling dates.

Balance payment as per the instructions of the JFT representatives.
Car holder must be a part of the travelling group.

Copy of the passport to be handed over to our representative at the commencement of package tour & chauffeur driven vehicle services.

Suppliers may demand stricter payment terms on some bookings. These occasions will always be advised to you before booking and stated on your invoice. Individual cancellation terms will always be stated.

Credit card payments are subject to an additional charge of 1 percent. This contributes to our credit card costs and helps to reduce our basic prices. There are no charges for use of debit cards.

Customers must pay all bank charges in the case of a bank transfer. Failure to do so will invalidate your booking and will invalidate your booking and will bring further charges to cover bank changes.

There will be no additional postage fees, booking fees or other hidden changes.

Late payments risk cancellation.
We expect reasonable behavior at all times. If, in the considered opinion of our representatives or suppliers, your behavior could cause danger to yourself or others, damage or persistent offence (including racism), you will be informed of the fact, and your booking may be terminated without compensation. You may also be held responsible for willful damage.