Frequently Asked Questions

JF Tours will use all reasonable endeavors to ensure that information provided is free from errors and omissions and will correct any errors or omissions once notified of them. We cannot, however, be held responsible for misinformation that a reasonable person could not have expected us to know. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. We do not take responsibility for consumer comments made in interactive areas of the site, but we do reserve the right to moderate them to comply with Sri Lankan Law.

Your booking contract is with JF Tours & Travels Ceylon (Pvt) Limited, a Sri Lankan Travel Company who will carry out your holiday planning. The phrase "JF Tours" in these Booking Conditions refers to JF Tours & Travels Ceylon (Pvt) Limited and on booking, the Client fully accepts these Terms and Conditions. Any use of jftours.com website or written communication with the said company, for the purposes of travel arrangements, assumes that the person making the booking is aged 18 or over and that you have read and understood all the clauses of these terms and conditions. These booking conditions are devised for the protection of all parties.

In all cases of bookings it will be acknowledged by issue of a receipt. If you fail to meet the payment deadlines stated on the invoice, we reserve the right to cancel your booking and will notify you of this. Payment for bookings should be made either by On-line credit/debit card or by Bank Transfer.

A valid Travel Insurance will be compulsory. The Client is strongly urged to have adequate travel insurance for the intended travel; travel is arranged by the Company on the basis that the Client has adequate insurance cover.

For booking of train tickets, 100% cost payable at the time of booking; For all other services upon receipt of invoice 25% cost payable at the time of booking and the balance to be paid in full as per the instructions of the JFT representative.

Notes:
(i) Card holder must be part of the traveling group
(ii) Copy of the passport to be handed over to our representative at the commencement of services
(iii) Suppliers may demand stricter payment terms on some bookings. These occasions will always be advised to you before booking and stated on your invoice. Individual cancellation terms will always be stated.
(iv) Credit/Debit-card payments are subject to an additional charge of 2%. This contributes to our credit-card costs and helps to reduce our basic prices.
(v) Customer must pay all bank charges in the case of a bank transfer. Failure to do so will invalidate your booking and will bring a further charge to cover bank charges.
(vi) For Road Transportation ; You must order a suitable vehicle size for the number of passengers & luggage. JF Tours cannot guarantee to carry excessive luggage.
(vii) If expressway is taken Highway Charges to be paid directly by the client.
(viii) Driver accommodation ; In case that the hotels you are staying in does not have driver quarters you will have to pay US $ 13 directly to the driver of car or van to arrange his own accommodation. If it’s a mini-coach or a large coach you will have to pay US $ 16 for the driver & the coach assistant.
(ix) Mileage/Time Calculation: The distance will be calculated from/to our garage basis in Colombo. Mileage is calculated on a cumulative basis for the hire i.e. 700km for 7 days. The number of days of hire is calculated on a ‘calendar day’ basis and not on 24 hour cycles
(x) Airport pickup / drop if required: Our driver will meet your flight carrying your name board at the Airport and be at your service as required.
(xi) Optional Extras: Child Car Seats, Road Maps, Mobile Sim Cards, Cool Boxes etc. are available on request
(xii) There will be no additional postage fees, booking fees or other hidden charges.
(xiii) Late payments will have a risk of cancellation.

CANCELLATION BY US:
JF Tours is committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see clause below). In this event we will return all money paid by you and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.

CANCELLATION BY YOU:
In the event of cancellation in whole or part, we voluntarily return all recoverable costs as specified below.

In the case of train tickets & accommodation bookings there will be no refunds granted.
In the case of Instant Bookings, any individual cancellation terms that may apply will be displayed at time of booking and will provide the basis for a refund.
In the case of cancelled tailor-made itineraries, we reserve the right to levy additional admin cost of up to 5% of total booking cost. Other cancellation refunds are determined on a case-by-case basis, whether provided directly or indirectly by us. We do not normally refund for early checkouts or no-shows. Any individual wishing to cancel a booking with JF Tours & Travels Ceylon (Pvt) Limited must immediately notify their sales consultant by email, quoting their invoice number. The cancellation is timed from when we contact the supplier on your behalf and a delay is normal outside working hours. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs. Total cancellation charges on your booking will not exceed these maximum levels.

ITINERARY CHANGES MADE BY US:
JF Tours is committed to high level of professionalism to protect your booking. Adjustments will only be made in unavoidable or overriding circumstances. All efforts would be made to ensure that these adjustments will be done in the spirit of the original itinerary and would be properly discussed with you. In exceptional circumstances (Eg: hotel overbooking, etc) may demand an emergency change of accommodation while you are on holiday, we will refund you appropriately if the replacement hotel is cheaper and pay any additional transfer costs.

ITINERARY CHANGES REQUESTED BY YOU:
JF Tours aims to offer flexible itineraries. Once an itinerary is finalised, requests for changes to the itinerary will always be considered, but this may incur cancellation charges.

JF Tours is fully committed to high levels of customer care at all stages of your holiday. This includes solving any problems at source to the benefit and contentment of all parties. Any complaints must be pursued as soon as possible with the supplier of the service (Eg: The hotel manager, our local representative (if present), and/or our ground agents). If matters are not satisfactorily resolved, you must notify JF Tours within 24 hours, by fax or e-mail, in a further effort to rectify the situation amicably. JF Tours provides you with appropriate contact numbers before travel and it is your responsibility to keep them safely. We reserve the right to refuse any liability or compensation if this arbitration procedure is not strictly adhered to.

FINANCIAL PROTECTION FORCE MAJEURE:
We cannot accept responsibility for Force Majeure defined in these booking conditions as any specific event which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided. These include war, or threat of war, riots, civil strife, terrorism, contamination, extreme or unusual weather conditions, volcanic eruptions, industrial disputes, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control.

INSURANCE:
Every holidaymaker, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken. We will refuse travel for all those inadequately insured.

HEALTH - INNOCULATIONS:
All tourists are strongly advised to check with their own medical advisers at least a month before travel on recommended innoculations, the need for malaria tablets, and to take other medical advice where their own health record suggests it is necessary.

NATURE OF OVERSEAS TRAVEL:
Bookings arranged by JF Tours range from luxury to budget. We will make every effort to ensure that our planning is meticulous. But amenities and infrastructure can at times be comparatively underdeveloped. Delays, moments of discomfort and risk can naturally occur in all travel and in the tropics, insects in rooms are common. A booking with us is an implicit acceptance of these facts. Clients are advised to take sensible precautions at all times and familiarize themselves with up-to-date information from independent and reliable sources.

NEGLIGENCE AND BREACH OF CONTRACT:
We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death.

Note: We do not accept liability for the negligence of our suppliers in accommodation only bookings.

PERSONAL LOSS, INJURY AND ILLNESS (UNCONNECTED WITH ARRANGEMENTS MADE BY US):
Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, we, or our stated representatives, will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.

PRICE GUARANTEE:
We guarantee that your holiday will not be subjected to surcharges, except where our costs rise because of changes in Government policy. We will not surcharge for exchange-rate fluctuations.